FAQ

 

Q: Are all products ready stock?

A: Yes, most of our products are ready stock to ensure fast delivery.

However, high demand items may be released as pre-order / backorder items, which require additional processing time (approximately 14 working days).

Estimated arrival time will be stated on the product page or checkout page.

Q: Do you accept returns or exchanges?

A: All sales are final.

We only accept exchanges for incorrect or defective items.

Please contact us within 3 days of receiving your parcel via Instagram DM.

Items must be unused, unworn, and in original condition.

Q: Can I cancel or change my order after payment?

A: Once an order is confirmed, we are unable to cancel, modify, or refund the order.

Please ensure all details are correct before placing your order.

Q: Can I combine orders or add on items?

A: Yes, we allow combined shipping for up to 2 orders with the same shipping details.

If you wish to add items after payment:

  • Select “Combined Order” at checkout (no extra shipping fee)
  • Enter your first order number in the remarks column
  • Contact us via Instagram DM for verification

📌 For Singapore orders, select “Combined Order (Singapore)”
📌 Additional shipping fee may apply depending on parcel weight

Q: How do I know my correct size?

A: Please refer to the size chart provided in each product image.

If you are unsure, you may contact us via Instagram DM (@felt__my) with your measurements for assistance.

Q: Do you restock sold-out items?

A: Restock depends on product availability and demand.

Follow us on Instagram for restock updates.

Q: What should I do if I receive a wrong or defective item?

A: Please contact us within 3 days of receiving your parcel via Instagram DM or email.

Kindly include:

  • Order number
  • Clear photos of the item
  • Description of the issue

We will assist you with verification and replacement if applicable.

Q：Will a tracking number be provided after the order status have been changed to shipped out?

A: After the parcel is shipped, a tracking number will be generated and entered in our page under “My Orders” and also sent to the email registered in our system.

Q: ORDER TRACKING

A: Once your order has been shipped, a tracking number will be generated and updated under “My Orders” on our website. It will also be sent to the email registered in our system.

You may track your parcel using the courier’s official tracking link (J&T Express Tracking).

If you do not receive tracking details within the estimated processing time, please contact us.